FAQ: I cannot access my account

Start by confirming which sign-in method you used when creating the workspace.

Checklist

1. Try the same email and sign-in method used at registration.
2. Check whether you used username and password, Google, GitHub, Microsoft or Apple. Only providers currently configured and verified by NexoRouter appear on the production sign-in page.
3. If resetting password, use the email attached to the workspace.
4. Accounts are not automatically linked by matching email. If an account already exists, return to its original sign-in method instead of attempting to convert it with a password reset.
5. If you still cannot access the account, contact support with account email, original sign-in method and approximate registration time.

Do not share

Do not send passwords, email verification codes, API key values, or payment secrets to support.